Payment

What payment methods are accepted?

We accept payments by credit card (Visa, MasterCard, American Express), Apple Pay, Google Pay, Samsung Pay, Amazon Pay, Stripe, and bank transfer.



Shipping

What are the delivery times?

Delivery times vary depending on your location. Generally, orders are delivered within 3 to 7 business days.


Which carrier do you use for shipping?

We work with reputable carriers such as DHL, DPD, GLS, UPS, TNT, FedEx, Hermes, and Chronopost. All shipments are secure and come with a tracking number.


Do you offer international shipping options?

Yes, we ship throughout Europe, including Switzerland and the UK. Delivery times vary depending on the destination.


What are the shipping fees?

Shipping fees vary depending on the destination country and the weight of the products ordered. These fees are calculated during the checkout process based on the total weight of your order and the shipping destination.



Orders and Returns

Can I return a product if I am not satisfied?

Yes, we offer a 14-day return policy. If you are not satisfied with your purchase, you can return it in its original, new condition with all accessories for a full refund or exchange.


Can I modify or cancel my order once it has been placed?

If your order has not yet been shipped, please contact us as soon as possible to request changes or cancellation. Once the order has been shipped, we cannot guarantee that modifications can be made.


How can i track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your package on the carrier's website.



Warranty and Refunds

Do you offer a warranty on your products?

Yes, we offer a manufacturer's warranty on all our products. If you encounter an issue with your item during the warranty period, please contact us for assistance.


What is your refund policy for defective products?

If you receive a defective or damaged product, please contact us within 2 days of receipt to arrange a free replacement or refund. We may ask you to provide photos of the damaged product to process your request more quickly.



Privacy and Customer Service

What is your privacy policy regarding customer data?

We take the protection of your personal data very seriously. All information you provide to us is handled in accordance with our privacy policy and will never be shared with third parties without your consent.


How can I contact your customer service?

You can contact us by email at Contact(at)kidbx.com, by phone (WhatsApp) at +49 (0) 170 74 74 765, or by using our contact form on our website.



Product Authenticity and Condition

Are your products genuine or counterfeit?

Yes, all our products are genuine and come directly from official manufacturers. We never sell counterfeit or copy products.


Do you sell second-hand or used products?

No, we only sell new, sealed products that arrive in their original packaging from the manufacturer.



Discounts and Special Offers

Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. Please contact us directly to discuss options and receive a personalized quote.


Do you have a loyalty program or special offers?

We regularly offer special deals and promotions. Subscribe to our newsletter to stay informed about our latest offers and receive exclusive discounts.