Shipping Terms and Conditions

1. Shipping Fees

We offer shipping to various countries across Europe:

  • Zone 1: 9.95 € - Germany
  • Zone 2: 19.95 € - Austria, Belgium, Denmark, Finland, France, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden
  • Zone 3: 24.95 € - Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Ireland, Latvia, Liechtenstein, Lithuania, Romania, Slovakia, Slovenia
  • Zone 4: 29.95 € - Switzerland, United Kingdom

2. Preparation Time

We are committed to providing superior service. Please allow 1 - 3 business days for meticulous preparation and secure packaging of your items before dispatch. This process ensures precise handling and readiness for shipment.

3. Stock and Order Management

While we strive to maintain accurate stock information on our online store, occasional discrepancies may occur due to the extensive range of products in our catalog. If a product listed as "in stock" is temporarily unavailable in our warehouses, we promptly initiate an order with our suppliers. In some cases, the product may ship from an alternative location, leveraging our network of suppliers across different countries to ensure availability.

We aim to minimize inconvenience caused by unforeseen delays. Should an item be temporarily out of stock both in our warehouses and with our suppliers, we work closely with manufacturers to replenish stock promptly. Please note that discontinuations may occur, resulting in certain items becoming permanently unavailable.

4. Delivery Timeframe

Once your order is prepared for shipment, you can expect delivery within 2 to 14 business days, depending on the destination country and geographical region. Delivery times exclude weekends and public holidays.

5. Business Days

Our standard business days exclude weekends and public holidays. Please consider local holidays in the destination country, which may affect delivery times.

6. Delays and Updates

While we strive for timely delivery, unforeseen circumstances such as extreme weather or logistical challenges may cause delays. In such cases, we will promptly notify you and provide updates on the revised delivery schedule.

7. Delivery Address

It is crucial to provide an accurate delivery address during checkout. We cannot be held responsible for delays or issues arising from incorrect or incomplete address information.

8. Customs and Other Fees

We are not liable for delays caused by customs processes or any fees imposed by local authorities. Customers are responsible for customs duties, local taxes, and other charges related to delivery. We recommend familiarizing yourself with your country's customs policies to anticipate any additional costs.

9. Contact Information

For any questions or assistance regarding your delivery, please contact our dedicated customer service team. We are here to provide you with the support and information you need.